1. Introduction

These Terms and Conditions ("Terms") govern your use of the Cloud Associates website and services. By accessing or using our website or services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Definitions

• • "Cloud Associates", "we", "our", or "us" refers to Cloud Associates and its affiliates.
• • "Services" refers to all AWS consulting, DevOps, and cloud infrastructure services provided by Cloud Associates.
• • "Client" or "you" refers to the individual or entity using our services.
• • "Website" refers to the Cloud Associates website located at cloudassociates.com.au.

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• • Use the website in any way that violates any applicable laws or regulations
• • Attempt to gain unauthorised access to any part of the website or its systems
• • Introduce viruses, trojans, or other malicious code
• • Collect or harvest any personally identifiable information from the website

4. Services

4.1 Service Provision

Cloud Associates provides AWS consulting and DevOps services as described on our website. Specific services, deliverables, timelines, and pricing will be detailed in separate engagement agreements or statements of work.

4.2 Client Responsibilities

Clients agree to:

• • Provide accurate and complete information required for service delivery
• • Provide timely access to systems, personnel, and information as required
• • Make timely decisions and approvals to avoid project delays
• • Pay all fees in accordance with agreed payment terms

5. Intellectual Property

5.1 Cloud Associates IP

All content on this website, including text, graphics, logos, and software, is the property of Cloud Associates and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

5.2 Client IP

Unless otherwise agreed in writing, clients retain ownership of their pre-existing intellectual property. Work products created specifically for clients as part of our services will be subject to ownership terms defined in the relevant engagement agreement.

6. Confidentiality

We maintain strict confidentiality regarding client information and systems. Both parties agree not to disclose confidential information received during the engagement except as required by law or with written permission.

7. Limitation of Liability

To the maximum extent permitted by Australian law:

• • Cloud Associates's total liability for any claim arising from our services is limited to the fees paid for the specific services giving rise to the claim
• • We are not liable for indirect, consequential, or incidental damages, including loss of profits, data, or business opportunities
• • Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that our services will be provided with due care and skill in accordance with industry standards. Specific service warranties will be detailed in engagement agreements.

8.2 Website Disclaimer

Our website and its content are provided "as is" without warranties of any kind. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

9. Termination

We reserve the right to suspend or terminate access to our website or services for violation of these Terms. Specific termination terms for service engagements will be outlined in individual agreements.

10. Indemnification

You agree to indemnify and hold Cloud Associates harmless from any claims, damages, or expenses arising from your use of our website or services, or your violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland.

12. Third-Party Services

Our services may involve the use of third-party platforms, particularly Amazon Web Services (AWS). Your use of third-party services is subject to their respective terms and conditions. Cloud Associates is not responsible for third-party service availability, performance, or terms.

13. Force Majeure

Cloud Associates is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or failures of third-party services.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our website or services after changes constitutes acceptance of the modified Terms.

16. Entire Agreement

These Terms, together with any engagement agreements and statements of work, constitute the entire agreement between you and Cloud Associates regarding the use of our website and services.

17. Contact Information

If you have questions about these Terms, please contact us: