1. Introduction

Cloud Associates ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are bound by the provisions of that Act.

2. Information We Collect

We may collect the following types of information:

• • Personal Information: Name, email address, phone number, company name, and other contact details you provide when you contact us or request our services.
• • Technical Information: IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.
• • Business Information: Information about your business, infrastructure requirements, and technical environment when you engage our services.

3. How We Use Your Information

We use your information to:

• • Provide, operate, and maintain our services
• • Respond to your enquiries and provide customer support
• • Send you technical notices, updates, and administrative messages
• • Improve our website and services
• • Comply with legal obligations and enforce our terms

4. Data Storage and Security

We store your information securely using industry-standard security measures. Data is primarily stored within Australia and, where AWS services are used, within Australian data centres (Sydney region) to maintain data residency.

While we implement appropriate security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Disclosure of Information

We may disclose your information to:

• • Service providers who assist us in operating our business (e.g., hosting providers, email services)
• • Professional advisers including lawyers, accountants, and auditors
• • Government and regulatory authorities as required by law

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• • Access the personal information we hold about you
• • Request correction of inaccurate or incomplete information
• • Request deletion of your personal information in certain circumstances
• • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymise it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: